1. Introduction
Your privacy matters to me. This Privacy Policy is provided in accordance with the Privacy Act 1988
(Cth) and the Australian Privacy Principles (APPs), and explains how I collect, use, store, and
protect your personal information when you visit this website or interact with me through any of the
services I offer.
This policy covers:
— Information collected through this website and its contact, booking, and newsletter forms
— Information you share with me when booking or attending a private session, psychic party,
workshop, or event
— How that information is stored, used, and kept safe
By using this site, you consent to the data practices described in this policy. If you have any
questions, you're welcome to get in touch directly.
2. Information I Collect
2a. When you visit this website
This website automatically collects certain technical information to help with site performance and
analytics. This may include:
— Information about your browser, device, and network
— Web pages you visited before arriving at this site
— Pages you view while on this site
— Your IP address
— Interaction data including clicks, scrolling, and timestamps
This information is collected and processed by my website platform (WordPress) and analytics tools.
It is used to understand how the site is being used and to improve the experience for visitors.
2b. When you submit a contact or enquiry form
When you get in touch via the contact form on this site, I collect the information you provide, which
may include:
— Your name
— Your email address
— Your phone number
— Your suburb or location
— The content of your message or enquiry
This information is used solely to respond to your enquiry and to keep a record of our
correspondence. It is stored securely on this website and handled with care and discretion.
2c. When you sign up for the newsletter
If you choose to join the newsletter, I collect your name and email address. This information is stored
securely on this website and is used only to send you updates, upcoming events, and offerings from
time to time.
If I move to a dedicated email marketing platform in the future — such as Mailchimp or a similar
service — I'll update this policy to reflect that, and I'll make sure any provider I use handles your
information with the same level of care. You can unsubscribe at any time by clicking the link at the
bottom of any newsletter, or by getting in touch with me directly.
2d. When you book a session or event
When you book a private session, workshop, or event through this website, I collect personal
information to complete and manage your booking. This may include:
— Your name
— Your email address
— Your phone number
— Details relating to your appointment or session preference
— Any notes or context you choose to share
This information is used only to manage your booking, prepare for our session, and communicate
with you about it. Booking information is shared with Acuity Scheduling, my online scheduling
provider, so they can manage appointments and process payments on my behalf. Acuity may also
collect and store information as part of the booking process in accordance with their own privacy
policy.
Acuity Scheduling Privacy Policy
3. Privacy in Sessions & Services
When you work with me — whether in a private session, at a psychic party, workshop, or event —
you may choose to share personal, emotional, or sensitive information. I want to be clear about how
that is treated.
Everything shared in a session is held in confidence. I do not disclose the content of sessions to
third parties, and I do not keep detailed records of personal information shared during readings
beyond what is necessary for follow-up communication if you've requested it.
Specifically:
— Session content is treated as private and confidential
— I do not record sessions without your prior consent
— Personal details shared during a session are not used for marketing purposes
— If you are a returning client and have shared context in previous sessions, I may hold brief
notes to provide continuity — you are welcome to ask me about this at any time
Please note: the nature of psychic and mediumship work means that some of what comes through in
a session may feel personal or emotionally significant. Under the Privacy Act 1988 (Cth), certain
categories of information — including health information and information about a person's beliefs —
are classified as sensitive information and are afforded a higher level of protection. I treat all
information shared in a session as sensitive, regardless of its technical classification, and handle it
accordingly.
4. Cookies
This website uses cookies — small text files stored on your device when you visit — to help the site
function and to understand how it is being used.
This site uses only the cookies necessary for it to function correctly. No analytics or tracking cookies
are used, and no advertising or retargeting cookies are placed on your device.
Types of cookies used on this site:
— Necessary cookies — required for the site to operate correctly. These are set by WordPress
and WPForms and cannot be disabled.
— Third-party functional cookies — set by embedded tools such as Acuity Scheduling when
you interact with the booking feature.
You can manage cookie preferences through your browser settings at any time. Note that disabling
certain cookies may affect the functionality of this site.
5. Third-Party Services
This website uses a number of trusted third-party services to operate. Each of these may receive
certain personal information as described below. I only share what is necessary, and I take
reasonable steps to ensure that the services I use handle your information with appropriate care.
Please note that some of these providers are based overseas (including in the United States). Under
APP 8 of the Privacy Act 1988 (Cth), I am required to take reasonable steps to ensure that overseas
recipients handle your personal information in a way that is consistent with the Australian Privacy
Principles. By using this site and its services, you acknowledge that your information may be
transferred to and stored by overseas providers as described in this section.
Website Hosting — WordPress
This site is hosted on WordPress. WordPress collects technical information to operate and maintain
the platform, including browser and device data and IP addresses. This data is used in a de-
personalised form.
WordPress Privacy Policy
Contact & Booking Forms — WPForms
Contact forms on this site are built with WPForms. Form submissions are stored within the
WordPress dashboard and may be forwarded to me by email. No form data is sold or shared with
third parties for marketing purposes.
WPForms Privacy Policy
Fonts — Google Fonts & Adobe Fonts
This site uses Google Fonts and Adobe Fonts to display text correctly. When the site loads, these
providers may receive:
— Information about your browser, network, or device
— Your IP address
— Information about the page you're viewing
Google Fonts Privacy
Adobe Fonts Privacy
Scheduling & Payment Processing — Acuity Scheduling
Session bookings are managed through Acuity Scheduling. When you book an appointment, Acuity
collects and stores your booking details and processes payment on my behalf. Acuity is a
Squarespace company and handles this information in accordance with their privacy policy.
I do not store your payment details on this website. Card and payment information is handled
entirely by Acuity and their payment processing partners.
Acuity Scheduling Privacy Policy
6. Security
I take reasonable steps to protect your personal information from unauthorised access, loss, or
misuse. This includes secure hosting, restricted access to stored data, and careful handling of any
information shared directly with me.
No method of transmission over the internet is completely secure. While I do my best to protect your
information, I cannot guarantee absolute security.
7. Your Rights Under Australian Privacy Law
This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles
(APPs). As an individual whose personal information I hold, you have the following rights:
— Access — you may request access to the personal information I hold about you
— Correction — you may request that inaccurate, incomplete, or out-of-date information is
corrected
— Deletion — you may request that personal information is deleted where it is no longer
required for the purpose for which it was collected
— Opt-out — you may withdraw consent for marketing communications at any time by
unsubscribing or contacting me directly
— Complaint — you have the right to make a complaint if you believe your privacy has been
mishandled
To exercise any of these rights, please get in touch using the contact details in Section 11. I will
respond within a reasonable timeframe and, where required by law, within 30 days.
If you are not satisfied with my response to a privacy concern, you have the right to lodge a
complaint with the Office of the Australian Information Commissioner (OAIC):
— Website: www.oaic.gov.au
— Phone: 1300 363 992
— Post: GPO Box 5218, Sydney NSW 2001
8. Links to Other Websites
This site contains links to external websites and platforms — including Eventbrite for event ticketing,
social media profiles, and other resources I've recommended. Once you leave this site, I am not
responsible for the privacy practices of those platforms, and I encourage you to review their privacy
policies before sharing any personal information with them.
9. Minors
My services are intended for adults aged 18 and over. I do not knowingly collect personal
information from anyone under the age of 18. If you believe a minor has submitted information
through this site, please contact me and I will arrange for it to be removed.
10. Changes to This Policy
I may update this Privacy Policy from time to time — for example, if services change, new tools are
added to the site, or legislation requires it. Any updates will be published on this page with a revised
effective date.
I encourage you to check back occasionally. If there are significant changes that affect how your
information is handled, I'll aim to make that clear.
11. Contact
If you have any questions about this Privacy Policy, or about how your information is handled,
please get in touch:
Olive Graham
Port Stephens Area, NSW
Email: admin@olivegraham.com.au
Phone: 0459 602 055
Website: www.olivegraham.com.au